WHOLESALE ACCOUNT POLICIES
Please note quantity minimums for each item in our QUANTITY MINIMUMS page.
Order payment is required prior to shipping, either through check, credit card or PayPal. Net 30 terms are offered to retailers with a credit sheet and an established relationship with Cricket’s Jive.
Paid orders are promptly shipped, typically within 2-3 days, however, turnaround times may vary, please contact us regarding your delivery date, please also notify us of any time sensitive orders.
Most domestic orders are shipped via UPS ground and international orders are shipped via the U.S. Postal Service, or UPS. Please let us know if you’d like to request special shipping, or if you’d like us to use your UPS shipping account number. Expedited shipping is available for an additional fee. Cricket’s Jive is not responsible for any carrier delays. All orders ship from our studio in Manhattan Beach, California. Any duties or customs fees are the responsibility of the retailer. Refunds are returned via the original form of payment.
Wholesale packages are shipped in as few boxes as possible, depending on the shape and size of ordered goods and quantities.
CANCELLATIONS, RETURNS, AND EXCHANGES
We ask that all cancellations or changes to your order be submitted by phone, email or fax within 24 hours of placing the order. Incorrectly shipped merchandise or damaged goods must be reported by phone email or fax within one week of receipt and be postmarked within five days of reporting. All merchandise must be returned unopened, unused, and in its original packaging.
Occasionally certain products may be out of stock. You will be notified of any items that are back ordered and, if directed, we will proceed to ship all items in stock from your order. Once an item is back in stock, we will ship it out immediately unless directed otherwise.
Cricket’s Jive tries to be sensitive to and aware of each retailer’s shopping territory, but we cannot guarantee exclusivity. Please check our STORES LISTING page to see if Cricket’s Jive is represented in your area, if not, we highly encourage you to complete the wholesale application.
New shops must first request a wholesale account through our WHOLESALE REQUEST FORM. Once approved, you can order through our website, cricketsjive.com. Wholesale orders may also be placed via email to email@example.com.